Birmingham, England, United Kingdom
Part-Time Delivers a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth:
o Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
o Builds customer loyalty by opening Victoria's Secret Angel cards, converting customer relationship marketing and customer capture
o Supports Best at Bras initiatives by modeling and reinforcing brand selling behaviors
o Utilizes the bra wardrobing center to introduce customers to merchandise and follows up while they are in the fitting room
o Displays general product knowledge of all categories
o Displays expert product knowledge in assigned category if specialized
o Takes initiative to elevate personal knowledge of product categories
o Knows and uses all Victoria's Secret processes and procedures to enhance selling efficiencies and to complete non-selling responsibilities
o Maintains awareness of all sales, promotions and applicable ringing procedures
o Processes customer transactions accurately and efficiently
o Understands and adheres to brand standards
o Recovers merchandise to standard while assisting customers
o Replenishes merchandise to standard to create a full and abundant store
o Assists in housekeeping of sales floor and communicates maintenance issues
o Assists in maintenance of back room and under stock, including both merchandise and non-merchandise, to brand standards to enable efficient replenishment
o Reinforces all activities related to providing a safe working environment
o Reinforces store strategy to reduce shrink
o Maintains an awareness of loss prevention by fostering a culture of honesty and connecting the link between customer service and shrink
Contributes to building a high performance team:
o Communicates effectively with direct manager, Sales Leadership Team and associates
o Provides feedback on improvement opportunities and any obstacles that hinder execution
o Acts as a shadow partner to new team members as requested
o Understands and demonstrates Limited Brands' values
